Frequently Asked Questions
Do I need to remove the eSIM?
Your eSIM will automatically stop working when you exit the covered countries. However, when your trip is over, you can manually remove the eSIM from your phone settings.
Can you explain what an eSIM is?
An eSIM is a digital SIM card that enables you to set up a mobile plan through your carrier without needing a physical nano-SIM card.
What are the steps to activate my eSIM?
Activating your eSIM involves a straightforward process: 1) Pick your destination 2) Choose a data plan 3) Scan the QR code using your phone.
Could you outline the disparities between a physical SIM card and an eSIM?
A physical SIM card is a tiny chip inserted into your phone, while an eSIM is a digital form that streamlines setting up a mobile plan with your carrier sans the need for a physical nano-SIM card.
How can I confirm if my phone is eSIM compatible?
You can find a comprehensive list of devices compatible with eSIM on our supported phone page.
Can I receive phone calls or SMS?
If you keep both our eSIM and your primary SIM turned on, you will receive phone calls and SMS on your primary SIM. IMPORANT: You can incur in roaming fees from your carrier. Our eSIM are data only and do not support phone calls or SMS. But you can use apps like WhatsApp, Skype, Viber, etc. to make calls.
Can I use the Hotspot/Tethering feature on my device?
Yes! Our eSIM data can be shared with your friends with no limits. You could use all the data in just one day if you need.
When I try to install the eSIM I receive error 10014 on my Google Pixel Phone
It means that you already have one eSIM installed on your Pixel. Your phone supports only one eSIM at time, please remove the other eSIM before installing ours.